Frequently Asked Questions

  • Answer: You need to perform a head clean/cleaning cycle using the software for your printer because the printhead in your printer or on your cartridge is blocked. There are a number of ways you can do this depending on the type of printer you are using – please consult your user manual for the correct method, or contact your local Recycle & Save store for further assistance. If the print problems persist (more than one cleaning cycle may be needed for heavy blockages) please contact your local store to arrange bringing your printer/cartridge in to the store for further inspection/cleaning.